Shipping Policy
Order Processing Times
Please allow up to 2-3 business days to process your order BEFORE shipping out of our showroom. Orders are typically shipped out of our showroom within 2-4 business days.
Shipping Methods
Standard Shipping— $12.00 [2 to 7 days after order has been shipped out of our showroom]. All orders are shipped by USPS, you will receive tracking information via email or text when your order has been shipped out from our showroom.
Pick-Up—Orders can be picked up within 1-7 business days. This may be sooner based on inventory stock. You will receive a notification via email or text when your order is ready for pick up. ID Verification will be required upon picking up your order.
Lost or Damaged Packages
-Complexx Hair co is not responsible for any damaged, lost, or stolen packages.
-Complexx Hair co is not responsible for lost or stolen packages that have a confirmed delivery to the address entered.
-No refunds will be issued for orders confirmed to have been delivered to the address provided in the order.
Shipping Rates
- Shipping rates are calculated based on the weight of your order and the shipping destination.
Shipping Destinations
-Complexx Hair Co ships to all 50 states.
-International shipping is not currently available.
-We do not ship orders to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled, and a 5% cancellation fee will apply.
-We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly.
-We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information entered by the customer will cause delays.
-PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as Complexx Hair Co will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.
Delivery Times
-Delivery times are estimated and may vary depending on the shipping method selected and the shipping destination.
-Standard shipping orders typically arrive within 5 to 7 business days after the order has been processed and shipped out from our warehouse.
-Pick-up orders can be picked up within 1-7 business days.
Tracking Your Order
-You will receive a shipping confirmation email with tracking information once your order has been shipped.
-If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all re-shipping costs & handling fees.
Shipping Delays
-Complexx Hair Co is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.
-For all holidays and sales events, please allow up to 14 business days for your order to be shipped out of our showroom.
Returns and Exchanges
-All sales are final.
Contact Us
-If you have any questions about our shipping policy, please contact us at info@complexxhair.com